Content Delivery Network

Service Guide

Updated: October 29, 2020

This Product Specific Terms and Service Guide (“Service Guide”) is subject to and incorporated into the Agreement and Content Delivery Network Service Schedule between the parties. For the purposes of this Service Guide, CenturyLink Communications, LLC d/b/a Lumen Technologies Group or its affiliated entities (“Lumen”) may provide the Services.

A. CDN Edge Compute.

B. CDN Optional features.


Secure SSL Delivery is an online add-on feature for the secured delivery of digital files such as software & updates, games, documents, graphics & images, and audio & video implementing a Lumen or non-Lumen SSL Certificate associated to hostnames as a Server Name Indication (SNI) implementation
Secure SSL Delivery – Premium is an online add-on feature for the secured delivery of digital files such as software & updates, games, documents, graphics & images, and audio & video implementing non-Lumen SSL Certificates associated to Virtual IP (VIP) addresses.
Enhanced Support assigns a designated Technical Support Manager resource to provide technical support services beyond the standard CDN support included with Lumen’s CDN services.
Origin Shield is custom configuration on the CDN platform that assigns specific CDN servers to interact with a Customer’s own origin/cloud environments external to the CDN Service.
Adaptive Origin Server is an online service to ingest content for adaptive bitrate (ABR) delivery using Microsoft HTTP Smooth Streaming, Apple HTTP Live Streaming, Adobe HTTP Dynamic Streaming (HDS), or Motion Picture Expert Group – Dynamic Adaptive Streaming over HTTP (MPEG-DASH).
Dynamic Content Packaging s an online service to transcode standard .MP4 on-demand media files for Apple HTTP Live Streaming (HLS), Adobe HTTP Dynamic Streaming (HDS) deliveries, or Motion Picture Expert Group – Dynamic Adaptive Streaming over HTTP (MPEG-DASH).
CDN Archive Services is an online service to store and manage the ingest and archival of live audio and video broadcasts delivered over the internet through the Lumen CDN Service.
Log File Collection & Delivery is an online access to obtain log files that captures metrics to allow us to measure what we provide.
Log Streaming is log files providing detailed information on the CDN Services used are exported to external customer servers or 3rd party analytics providers.
Bandwidth Reservation is a reserve capacity on the CDN Service.