Service Tasks

Network engineers with expertise to perform specific platform activities


Our team of network engineers have deep operational expertise to quickly and efficiently perform platform activities — they are well versed in designing and implementing projects related to virtualization, networking, storage, infrastructure, and much more. Simply give us the details on your request, and within one business day, we'll reply with an estimate, along with a projected completion date for the task.

Service task estimation and duties are performed during business hours, 7AM-7PM Pacific Time.

Offerings

VM Import

$195 per hour with a 2 hour minimum charge

This option is for VM Imports that do not meet self-service import requirements listed here. Service Task Engineers will import OVF or OVA formatted exports and convert to either a running virtual machine or a reusable template. You will need to provide details about which account, group, VLAN, and storage type should be applied to the imported server.

Pricing Initial Price Hourly Afterwards
VM Import $390 $195

Customer Prerequisite: Export virtual machine in OVF or OVA format. Must be an Operating System currently supported on the CenturyLink Cloud. For full list of requirements for custom imports, see this KB article.

Deploy Dedicated Load Balancer

$195 per hour with a 2 hour minimum charge

CenturyLink Cloud offers self-service shared load balancers. For customers who desire control over routing management for public or private traffic, however, they can request dedicated Netscaler, HAProxy, and F5 devices for their accounts.

Pricing Initial Price Hourly Afterwards
Deploy Dedicated Load Balancer $390 $195

Customer Prerequisite: For load balancers that require licensing, the customer must provide licensing information or approve CenturyLink Cloud to purchase on their behalf.

Deploy Custom OpenVPN Servers or Configurations

$195 per hour with a 1 hour minimum charge

CenturyLink's OpenVPN solution supports up to approximately 19 active sessions. Customers who need more than 19 sessions, a custom port, or a configuration in a secondary data center can request this work item.

Pricing Initial Price Hourly Afterwards
Deploy Custom OpenVPN Servers or Configurations $195 $195

Customer Prerequisite: None

Deploy Site-to-Site VPN Tunnels

$195 per hour with a 1 hour minimum charge

Our team will provision specialized site-to-site tunnels for customers.

Pricing Initial Price Hourly Afterwards
Deploy Site-to-Site VPN Tunnels $195 $195

Customer Prerequisite: None

Deploy VMWare Virtual Appliance

$195 per hour with a 2 hour minimum charge

Add pre-packaged applications to your CenturyLink Cloud deployment—including AlertLogic, Twinstrata Gateway, and Riverbed WAN accelerator.

Pricing Initial Price Hourly Afterwards
Deploy VMWare Virtual Appliance $390 $195

Customer Prerequisite: Customer must already have purchased licenses for appliances, or approve of CenturyLink Cloud purchasing licenses on their behalf.

Data Import/Export

$195 per hour with a 2 hour minimum charge

Transferring large amounts of data into—and out of—CenturyLink Cloud is a common request. For customers with large data sets to add to (or extract from) the cloud, this content can be distributed via removable media or FTP. This may include data files, virtual machine hard drives (export), or unstructured content.

Pricing Initial Price Hourly Afterwards
Data Import/Export $390 $195

For export where no removable media provided by customer, cost of media added to invoice.

Customer Prerequisite: For import, customer provides removable media with any required encryption. For a full list of requirements, see this KB article.

Cloud Virtual Machine Migration

$195 per hour with a 3 hour minimum charge

Customers can request that a running, stopped, or archived VM be moved from one account—or data center location—to another. Covered in this work item includes moving VM hard drives, setting up the VM in the requested account or data center, putting it into the specified Group, and joining it to a new network.

Pricing Initial Price Hourly Afterwards
Cloud Virtual Machine Migration $585 $195

Customer Prerequisite: None

Usage Reporting

$195 per hour with a 2 hour minimum charge

The Control Portal provides detailed resource utilization and user activity logs for services consumed. But for customized reporting, customers can request usage reports across the platform such as usage across account hierarchies, or historical billing information.

Pricing Initial Price Hourly Afterwards
Usage Reporting $390 $195

Customer Prerequisite: Specific questions that the reports are meant to answer

Create Cloud Servers

$195 per hour with a 2 hour minimum charge

Give us your specifications, and we’ll build servers in our cloud for you.

Pricing Initial Price Hourly Afterwards
Create Cloud Servers $390 $195

Customer Prerequisite: None

Install, Prepare or Configure Microsoft Software

$195 per hour with a 1 hour minimum charge

Our expertise in Microsoft software runs deep—put this to work for your business. Here, our team will mount ISOs, install software, and configure it to your specifications.

Pricing Initial Price Hourly Afterwards
Install, Prepare or Configure Microsoft Software $195 $195

Completed by: Service Engineers

Customer Prerequisite: Software licenses and media (as needed).

Develop Blueprints

$195 per hour with a 8 hour minimum charge

Our cloud orchestration engine, Blueprints, allows customers to create new, complex environments in a couple of clicks—ensuring that custom apps and pre-packaged software are always deployed with ideal settings. Blueprints also eliminate human error, while significantly reducing the time to deploy solutions.

To make the most of Blueprints, strong experience with scripting technologies (like Powershell for Windows and shell scripts for Linux) is usually required. In addition, in-depth knowledge of the application in question (i.e. SharePoint, MySQL, IIS, Apache, etc.) is useful too.

If this expertise is not immediately available in-house, our Service Engineering team can help customers create Blueprints for a variety of operating systems and apps. We’ll also recommend the latest industry best practices for optimal configuration.

Pricing Initial Price Hourly Afterwards
Develop Blueprints $1560 $195

Customer Prerequisite: None, unless the Blueprint requires software paid for, or developed by the customer.

MSSQL Database Mirroring

$195 per hour with a 1 hour minimum charge

This MSSQL availability solution is configurable on a per-database basis. Available on both the Standard Edition (synchronous only) and Enterprise Edition of all supported versions of MSSQL. Mirroring synchronizes data from a principal DB to a mirror DB on another MSSQL instance. Each database retains its own unique connection string, even in the case of failover.

Pricing Initial Price Hourly Afterwards
MSSQL Database Mirroring $195 $195

Customer Prerequisite: Available to Managed Microsoft SQL service customers

MSSQL AlwaysOn Availability Groups

$195 per hour with a 1 hour minimum charge

This is a high-availability and DR solution that offers additional capabilities over mirroring. Available with the Enterprise Edition of MSSQL 2012 or later, one or more databases can be added to an Availability Group for which a singular network name (listener) exists for client connectivity. Replication and failover configurations are applied to the Availability Group, which can span 2 or more nodes—one primary (writable) replica and one or more secondary (optionally readable) replicas. Although asynchronous replication is available, synchronous replication allows for automatic failover.

Pricing Initial Price Hourly Afterwards
MSSQL AlwaysOn Availability Groups $195 $195

Customer Prerequisite: Available to Managed Microsoft SQL service customers

Add / Install Remote Desktop Services

$195 per hour with a 1 hour minimum charge

Our expertise in Microsoft software runs deep—put this to work for your business. Our team will provision Remote Desktop Services licenses for use on CenturyLink Cloud.

NOTE: while the Service Task incurs a one-time charge, the Microsoft Windows Remote Desktop Services license will be billed monthly. See the Pricing Catalog for the hourly cost of this software.

Pricing Initial Price Hourly Afterwards
Add / Install Remote Desktop Services $195 $195

Customer Prerequisite: None

Conference Calls and Guided Troubleshooting

$195 per hour with a 1 hour minimum charge

Participation on customer conference calls and guided troubleshooting sessions.

Pricing Initial Price Hourly Afterwards
Conference Calls and Guided Troubleshooting $195 $195

Customer Prerequisite: For a full list of requirements, see this KB article.

NESSUS Security Vulnerability Scanning

$195 per hour with a 1 hour minimum charge

Pricing Initial Price Hourly Afterwards
NESSUS Security Vulnerability Scanning $195 $195

Customer Prerequisite: Customer provides the account alias, IP address(es), and VLAN to scan.

Direct Connect Setup

$195 per hour with a 4 hour minimum charge

Labor required to plan, configure, and establish a direct connect (via cross connect or MPLS) between environments. NOTE: This fee just covers labor for the initial setup. Ongoing monthly usage fees are not included. These fees will vary based on the provider. Configuration of Cloud Network Services(CNS) connections between CenturyLink Cloud and client environments within CenturyLink data centers are billable per sales agreement and do not carry an additional Service Task implementation fee.

Pricing Initial Price Hourly Afterwards
Direct Connect Setup $780 $195

Customer Prerequisite: Details on the specifications of the cross-connect. For additional information, please refer to this KB article.

Resource
Service Tasks

Custom business and technical services performed by our team of cloud experts

$195 / hour

Start your free CenturyLink Cloud trial today.