Simple Backup Service

Now supporting Open File Backups!

Backup your data and applications on any internet-connected server, and securely store files according to customized retention policies.

Easily backup and restore data anywhere with Lumen Cloud

Data is the lifeblood of any organization — and keeping that data safely backed up and accessible in the event of file corruption is crucial. On top of that, organizations have different data retention policies that govern how long certain types of information should be backed up and where it should be physically hosted.

For any server connected to the internet, Simple Backup Service offers the ultimate in reliability and convenience. Just point-and-click to create backup policies that meet your requirements, then apply them to servers in the Lumen Cloud. Simple Backup Service supports VSS snapshots on Windows servers to ensure safe backup of open files.

From there, Simple Backup Service does the rest for you — data is automatically backed up in secure object storage and retained according to the policy. What’s more, you can access Reports from the Control Portal or the Public APIs that provide details about backup and restore activity. In addition, the Simple Backup Service Monitoring feature keeps you informed of backup status with email alert and webhook notifications. Restores are simple too — just define the data you want to restore and the server to restore it to, click the Restore button, and it’s done.

File-level backups for cloud servers for storing and retaining data on Lumen Cloud Platform
Screenshot of a simple backup policy that has been applied to many servers

Peace of Mind, Reliability & Security

  • Simple Backup Service operations are completely automated. Data is transferred from your server to secure object storage over the Internet. The backups are stored for as long as you specify.
  • Restores are simple — just select the point-in-time backup you want to restore from, click and it’s done.
  • Data in transit between the Simple Backup Service client and the secure object storage backup infrastructure uses a secure TLS (transport layer security) connection. All backups are fully encrypted for storage and decrypted upon restore.*
  • Restores are simple — just select the point-in-time backup you want to restore, the server you want to restore to, click the Restore button, and it’s done.

Screenshot of how to create a simple backup policy

Comply with Enterprise Data Retention Policies

  • Create and apply policies for data retention that match common corporate guidelines.
  • Customize every aspect of your data backups — including location, backup schedule, and retention period.
  • Supports data sovereignty, with backup sites in the US, Canada*, the EU and APAC.
  • Store data for as long as required — days, month, or years.

Bare Metal servers are billed hourly.

Flexible & Easy to Use

  • The Simple Backup Service is integrated with the Control Portal, and API accessible.
  • Supports virtual machines, Bare Metal and cloud servers on the Lumen Cloud Platform. Point-and-click to install the backup agent — no need to SSH or RDP to get started.
  • For servers located anywhere else, download the client and configure backups from the Lumen Control Portal.
  • Keep backups efficient, by specifying only the file paths you need to be backed up. Configure folders to exclude as well.

Reporting features help you analyze backup and restore job information.

Reporting & Analysis

  • Reporting features to help you analyze backup and restore job information including date and time query capability.
  • Access reports from the Control Portal or public APIs that keep you informed with:
    • Servers backed up
    • Backup policies configured
    • Backup job success/failure status - number of files, bytes, date/time
    • Restore jobs by backup policy and server

Peace of mind with up-to-the-minute alerts.


  • Peace of mind with up-to-the-minute alerts.
  • Proactive notifications for failed and/or successful backups and nightly summary status.
  • Configure and receive email alerts in the Control Portal.
  • Configure URLs for your monitoring system to receive alerts via webhooks.**

* The Canada region does not currently support encryption.

** JSON-formatted webhook notification compatibility required.


Self-Service & API Accessible from Any Internet-Connected Server

Start backing up server data immediately to secure cloud object storage. Simply apply a policy to the server, then install the Simple Backup Service agent. Your data will be backed up at regular intervals automatically.

Create & Apply Customized Retention Policies

No matter your requirement — days, weeks, months or even years — Simple Backup Service will keep your data safe and secure for the duration you specify.

Pay as You Go, Only for What You Use

Backup as much or as little data as you like — Simple Backup Service only charges for the storage you use. And to help keep costs low, only the changes in data since the last backup are included in the backup operation.

Global Availability

Data sovereignty matters — so Simple Backup Service keeps your data in-region, wherever that may be. Host backups in Lumen's world-class data centers around the globe.

Support for VSS & Open File Backups

Simple Backup Service support for Volume Shadow Storage/copy (VSS) snapshots means that users can backup open files while preserving file consistency for VSS-supported applications and databases running on Windows servers.

Monitoring & Reporting

Access powerful Monitoring and Reporting features via the Control Portal. The SBS summary report provides an overview of all your servers while the Monitoring features keep you apprised of backup job status with email or webhook notifications.

Data Protection for Servers Anywhere

Data loss can result from numerous threats and it’s only a matter of time before it happens. The key is to be prepared. Simple Backup Service can protect your data — on any internet-connected server — and provide peace of mind.

Short Term & Long Term Data Retention

Data type and compliance considerations often dictate retention requirements. With Simple Backup Service, extensive configurability allows you to keep your data for as long or as short a duration you specify.

Data Location

Storage location is also important when it comes to backups, whether it’s due to data sovereignty laws, geo-redundancy needs, or speed of backups. Combined with Lumen Cloud’s global footprint, Simple Backup Service provides the flexibility to meet your data location requirements.


A scalable and affordable backup solution is a must for any business focusing on growth. Simple Backup Service offers advanced API integration at a competitive price, and the solution offers easy ways to minimize restore costs using selective file restore, so your business can maximize its budget.

Simple Backup Service Backups

Protect your enterprise data with secure, file-level backups in the cloud.

usage (per GB per month)
Simple Backup Service Restore

Data that is restored from backup.

$0.10 / GB

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