Change Management

Updated by Gavin McMurdo on Nov 12, 2014

All changes performed by CenturyLink Cloud will be done in compliance with the following criteria:

All of the change types listed below can be performed as an emergency change where maintenance needs to be performed immediately. In these abnormal situations, no customer notification in required.

Change Type

Description

Notification

Non-disruptive

This category covers maintenance that is expected to have no customer impact. All live customer data MUST be migrated off the maintenance affected systems / devices before this change is done.

No customer notification is required

Potentially Disruptive

This category covers maintenance where CenturyLink Cloud cannot remove or migrate the live customer data from the system but it is expected that the maintenance will have no customer impact. An example of this is upgrading the redundant controllers on storage units that allow hot upgrading. It is highly recommended to migrate as much live customer data off of the hardware/service that is about to undergo maintenance.

(48 hours in advance) Customers, Partners, and CenturyLink Cloud will be notified via email. This list will be derived from control.

Disruptive

This category covers maintenance where a change that is going to be made will cause a noticeable outage to the customers.

(96 hours in advance)  Customers, Partners, and CenturyLink Cloud will be notified via email. This list will be derived from control.

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