CenturyLink Network Exchange Service

Supplemental Terms

Updated: June 11, 2019

  1. Definitions
    Exchange: An instance of Network Exchange with an interconnect between two or more IT environments. A Network Exchange customer may have one or more Exchanges.
    Endpoint: A connectivity point for a given Exchange. Under certain circumstances, not all supported Endpoint types will be available at every supported data center.

  2. The Service. CenturyLink Network Exchange Service is a software defined network interface that enables a Customer to connect certain of its CenturyLink contracted environments, including, but not limited to CenturyLink Cloud, Managed Hosting, and colocation within select data centers to enable a virtual secure and private IP connection between the selected environments. This connection is referred to as an “Exchange”. Additional details and data centers can be found in this Knowledge Base article. Customers can provision, modify and/or delete instances of Network Exchange via the Network Exchange User Interface which may be accessed via CenturyLink Cloud or the Cloud Application Manager platform.

  3. An Exchange allows for connections to multiple environments. All environments must be in the same data center except for CenturyLink Cloud, which must be in the same metropolitan area. Standard connectivity is based on existing CenturyLink infrastructure (i.e. switches, software, cabling between Network Exchange and existing CenturyLink switches) within the data centers; however for certain Customer contracted environments that are supported by Network Exchange, including colocation, Customer is responsible for ordering cross-connects to complete the physical connectivity for dedicated connections.

  4. Endpoint connections are available in two bandwidth speeds: 1Gbps and 10Gbps and either speed can be shared or dedicated. Redundant, shared connections provided by CenturyLink are standard to CenturyLink Cloud and CenturyLink Managed Hosting and are automatically configured whenever connectivity to these environments is selected by Customer. Single or redundant cross-connects are needed, (ordered separately by Customer under separate terms and conditions) for dedicated connections, including to a Customer’s colocation environment. Additional details are located at the Knowledge Base article referred to in Section 2 above.
    • 4.1 For colocation services, Customer is responsible for final connectivity to the Customer’s equipment, including connecting their own equipment to the cross connects ordered by Customer.

  5. CenturyLink is responsible for the Network Exchange infrastructure which includes physical and logical connections with CenturyLink Cloud and CenturyLink Managed Hosting within the data center. Network Exchange includes the provision by CenturyLink of shared, physical, redundant cross-connects with CenturyLink Cloud (i.e. an Endpoint) and Managed Hosting (i.e. an Endpoint). Network Exchange infrastructure is monitored within the CenturyLink network by CenturyLink monitoring systems.

  6. Customer consents and directs CenturyLink to provide to relevant third parties, certain information about the Service to the extent reasonably necessary to provide such Service, including, but not limited to, Customer’s name, type and location of interconnection, technical information required to configure the interconnections (such as VLAN), utilization rate of the Service, as well as information concerning outages, maintenance, and operational status of the Service. If any third party software, including any corresponding documentation, is provided to Customer by CenturyLink in connection with the Service, Customer agrees to use such third party software strictly in accordance with all applicable licensing terms and conditions. CenturyLink makes no representations or warranties whatsoever with regard to such third party software.

  7. Customer will separately contract for its access to the support environments within select CenturyLink data centers, including colocation, managed hosting or public cloud. Customer’s contractual relationship with third parties or non-CenturyLink providers is completely independent from Customer’s contractual relationship with CenturyLink. CenturyLink is not responsible for any third party’s performance of its obligations to Customer, or for their acts or omissions. CenturyLink is not responsible or liable for any service provided to Customer that is not provided by CenturyLink. The demarcation point of the CenturyLink Network Exchange is the CenturyLink-designated physical interface located in CenturyLink’s space at the Service address identified by Customer.

  8. CenturyLink may without liability, hold, delay or cancel pending orders by Network Exchange Customers due to network capacity constraints, acts or omissions of Customer, or any other reasons as may be noted in Customer’s agreement with CenturyLink, including financial considerations.

  9. CenturyLink will provide maintenance and support, including upgrades to the Network Exchange hardware (including embedded software) to maintain the latest versions in operation. Support for the Service is provided through the CenturyLink Service Delivery Coordinator during implementation (if needed). On-going support is provided by the CenturyLink Global Operations Center. Other CenturyLink support includes:
    • 9.1 Change Management: All changes to the CenturyLink managed applications, systems, network and facilities are subject to CenturyLink’s change management process. This process is intended to confirm that work is reviewed for completeness (risk assessment, completed test procedure, metrics for measuring progress, back out procedure, etc.) and accuracy prior to scheduling and implementation.
    • 9.2 All scheduled maintenance windows listed below are local times and subject to change. CenturyLink will use commercially reasonable efforts to perform routine maintenance only during the Saturday or Sunday defined maintenance windows.
      • Americas: Saturday 00:00AM to 5:00AM; Sunday 00:00AM to 5:00AM
      • EMEA: Saturday 02:00AM to 6:00AM
      • APAC and Australia (Except Japan): Saturday 21:00 (GMT) AM to Sunday 01(GMT)
      • Japan: Sunday 04:00 (JST) to 8:00 (JST)

  10. Customer must maintain at all times during the Service Term, current customer information to serve as a technical point of contact available 24x7 with sufficient knowledge, authority and access to address configuration issues, event notifications, system or infrastructure modifications and authentication of applicable CenturyLink systems.

  11. The Network Exchange Service Level Agreement is located here.

  12. Pricing; Billing; Term.

    • 12.1 The term of any Exchange enabled through the Network Exchange Service will commence on the BCD defined in the applicable Service Schedule and will remain in effect for as long as Customer continues to access and use the Service (i.e. month to month). At the conclusion of the committed term, the Services will renew on a month to month term at then current service rates.
    • 12.2 Pricing for Network Exchange Services is listed at the Website (www.ctl.io) and is also available in the Cloud Application Manager billing module. All values are in USD. Network Exchange Services charges may vary each month depending on the bandwidth selected, the existence of one or more active Exchanges for the month, and the associated Endpoints of the active Exchange(s). Customer acknowledges and agrees that notwithstanding any $0.00 noted on a Service Order, Customer agrees to pay charges based on Customer’s actual use of the Services.
    • 12.3 Billing. For all Network Exchange Services, charges will be billed in the currency identified on the Service Order and will be invoiced in the chosen currency equivalent as of the date of the invoice and each month thereafter based on the exchange rate as of the date of the invoice. For the avoidance of doubt, CenturyLink uses dynamic exchange rates to calculate all non-USD billing. This means that the exchange rate published on the day each respective monthly invoice is created will be the exchange rate used to appropriately convert the invoiced amounts from USD to the applicable currency. Exchange rate adjustments shall not be deemed a rate adjustment. Customer will pay such invoices free of currency exchange costs, or bank charges.