Knowledge Base  /  Cloud Application Manager  /  Administering Your Organization
Knowledge Base  /  Cloud Application Manager  /  Administering Your Organization

Give Admin Access to Cloud Application Manager

Give Admin Access to Cloud Application Manager

When you sign up for the Cloud Application Manager Enterprise Edition, you get a default administrator account that lets you globally manage settings for all Cloud Application Manager users in your organization. Besides the default account, you can give any Cloud Application Manager user administrator access through the admin console under Organization > Administrators.

To Give Admin Access

  1. Log in to Cloud Application Manager as the default administrator.

  2. Access to the menu located in the top left, open it and click on Organizations.
    admin-access1.png

  3. Once you are in the Organization scope, you will have access to the Settings tab in the principal navigation menu.
    admin-access2.png

  4. Under Organization > Administrators, type the user’s name in the search field and select to add them.
    admin-access3.png

To revoke administrator privileges for a user, click X against their name under Organization > Administrators.

Administrators can manage several org-wide settings that include user authentication, the Cloud Application Manager appliance, provider access, admin boxes, webhooks, and instance tags. To get a good idea of things you can do, see Overview.

Contacting Cloud Application Manager Support

We’re sorry you’re having an issue in Cloud Application Manager. Please review the troubleshooting tips, or contact Cloud Application Manager support with details and screenshots where possible.

For issues related to API calls, send the request body along with details related to the issue.

In the case of a box error, share the box in the workspace that your organization and Cloud Application Manager can access and attach the logs.

  • Linux: SSH and locate the log at /var/log/elasticbox/elasticbox-agent.log
  • Windows: RDP into the instance to locate the log at ProgramDataElasticBoxLogselasticbox-agent.log