Knowledge Base  /  Cloud Application Manager  /  Deploying Anywhere
Knowledge Base  /  Cloud Application Manager  /  Deploying Anywhere

Using Lumen DCC

Updated by Guillermo Sánchez on Dec 17, 2019
Article Code: kb/209

In this article:


This article is meant to assist users of Cloud Application Manager to learn how to use a Lumen DCC (Dedicated Cloud Compute) provider.


All Cloud Application Manager users who want to integrate with an existing Lumen DCC environment.


  • You must have a Cloud Application Manager Account
  • Your user credentials for the Lumen DCC environment.

Creating a Lumen DCC provider

Select Lumen DCC from the Provider list and enter a username and password to logon to the Lumen DCC Portal.

The user must have "customer purchase permission" and an associated billing account in Lumen DCC to operate in the Cloud Application Manager.

If this is not the case, open a ticket here to get it fixed.

New Lumen DCC provider

Once the provider information is saved, Cloud Application Manager starts synchronizing the Provider account. After the synchronization is complete, Cloud Application Manager creates default Deployment Policies with the different deployment options available.

Lumen DCC sample policy boxes

The user account used when creating the Provider is linked to a Company, Billing Site, Clusters, Domains, etc.

When the synchronization process finishes, the list of Linux and Windows Templates available to deploy on each cluster is available on the provider's "Configuration" tab.

Lumen DCC Configuration tab OS Catalog list

Editing Policy Boxes on Lumen DCC

In addition to the services list, Cloud Application Manager creates sample Policy Boxes for Linux and Windows. These can be customized anytime.

Edit DCC policy box

To do this, access the details by selecting "Code", then "Edit", where the following options are available:


Order section of deployment policy

Option Description
Company Select the company of your DDC provider.
Billing Site Select the billing site of your DDC provider.
Datacenter Clusters are grouped in Datacenters. To select a Cluster, Cloud Application Manager needs to know the Datacenter the Cluster belongs to.
Cluster Select the cluster where you want to deploy.
Domain Select the domain where you want to deploy.


Resourse section of deployment policy

Option Description
Machine configuration Select the profile of the machine.
OS Select from a list of Lumen DCC Linux or Windows images.
Language Select the languaje of instance.
Instances Cloud Application Manager can deploy several servers at once, with the restriction that all the operations run on all the instances (start, stop, delete, and script boxes installation).
VCPU Select the number of CPUs.
VRAM Select the amount of memory assigned to the Virtual Machine.
Storage Select the disk group to use.


Network section of deployment policy

Option Description
Network The net segment where the VM is configured. Please note that the IP address is set automatically. The user must select a segment with available IP addresses.


Proxy section of deployment policy

Option Description
Host The hostname or domain of the proxy that the agent will use to connect back to Cloud Application Manager, once it has been installed in the deployed instance.
Port The port of the proxy that the agent will use to connect back to Cloud Application Manager, once it has been installed in the deployed instance.

Deploying Instances from Deployment Policies

Virtual machines get deployed on clusters. If Cloud Application Manager doesn't have enough information to deploy a cluster, the cluster will not be available as a deployment option for the Policy Boxes. In that case, Cloud Application Manager displays an alert in the provider activity logs as follows.

Lumen DCC provider activity log with cluster alert

Once the Box deploys, Cloud Application Manager shows the traces of what is happening with the provider. At the end of the process it displays a script that has to be executed manually on the newly created Virtual Machine to complete the ALM agent installation.


Credentials for the Virtual Machine are sent via email which contains the necessary privileges to install the Cloud Application Manager agent using the script shown above.

To run this script, the user needs access to the new Virtual Machines. This task, as in the creation of the account, needs to be done by Lumen DCC.

Once this is done, the deployment process is complete.

Contacting Cloud Application Manager Support

We’re sorry you’re having an issue in Cloud Application Manager. Please review the troubleshooting tips, or contact Cloud Application Manager support with details and screenshots where possible.

For issues related to API calls, send the request body along with details related to the issue.

In the case of a error registering an instance, share the instance to a workspace that your organization and Cloud Application Manager support group can access and attach the logs.

  • Linux: SSH into the instance and locate the log at /var/log/elasticbox/elasticbox-agent.log
  • Windows: RDP into the instance to locate the log at \ProgramData\ElasticBox\Logs\elasticbox-agent.log