How To Change Your Account Support Level

Updated by Erik Jensen on Sep 21, 2016

Overview

CenturyLink Cloud offers three different Support Levels:

  • Developer (Default for customers who have signed up via the web)
  • Professional (Default option for contracts)
  • Enterprise (Premier level of support)

Determine Your Current Support Level

  1. To determine your current Support Level, log into the Control Portal, click "Settings" and then "Account Settings".

  2. Click "Support" on the Settings Tab.

Change your Support Level

If you wish to request a change to your Support Level, send an email to [email protected] and include the following information:

  • Account Alias to be changed
  • Support Level (Developer, Professional, or Enterprise)
  • Your Control account username and account PIN for security verification purposes

Your email will generate a ticket to the Customer Care team, who may contact you for further information. You will receive confirmation when the change has been made to the account.

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