Requesting a public DNS PTR record

Updated by Jon McClary on Nov 12, 2014


CenturyLink Cloud supports the creation of Public PTR records.




Need to know the Public IP and DNS name of intended target

Detailed Steps:

  Open a support ticket via the portal or by sending email to
  In the body, please include the following:
  - Please include your PIN
  - Specify that the request is for the creation of a PTR record.
  - Company account information (account name or account alias)
  - Server Name in Control
  - Public IP address for the PTR record
  - DNS name of the server for the PTR record
  - Datacenter which the target resides in (i.e. WA1 or UC1 or )

 A ticket will be generated to track the request, and so that you will be apprised of updates as we process the request.